Hard drives can fail without warning, and whether the data can be recovered often comes down to luck. This iMac 27" 2017 at Colindale with a failed hard drive. Fortunately, we were able to recover most of the customer's data. The customer then decided to upgrade the machine with a 2TB SSD, add an extra 16GB RAM, and update macOS all the way to Sequoia. Once completed, the iMac felt like a brand-new machine again.
